Common Tech Questions:  What is this thingy?  Is there a better way?  Does PowerPoint have a point?

Select a Subject Area

Basic Computer Problems
BlackBoard
Burning CD's
Microsoft Office
PowerPoint
Webmail
Software Licensing


When to Contact the Help Desk

When to Contact the Office of Instructional Technology

If you are having password problems or need your password reset for webmail, webtools, Blackboard, or the SMU Network.

If the network, webmail, webtools, or Blackboard system is down or behaving erratically.

If you have questions regarding use of applications, webmail, webtools, or the Blackboard system.

If you would like to reserve equipment.

If there is a problem or outage with classroom equipment.

If you would like assistance in designing instruction that enhances learning through the effective integration of technology.

If you would like special training in a particular avenue of instructional technology, such as: pedagogy, current research, software, hardware, etc.

SMU Helpdesk
Ext. 7800
Off-Campus: (800) 635-5987, ext 7800
Email: helpdesk@smumn.edu

Office of Instructional Technology
Ext. 1573
Off-Campus: (800) 635-5987, ext 1573
Email: ckjorlie@smumn.edu